Privacy Policy
This document explains how we handle your personal data and what rights you have.
1. Who we are
Novano
Overijssel, The Netherlands
KvK: 99076373
VAT: NL868783018B01
[email protected]
2. What data we collect
We process personal data when you use our services or provide it to us yourself.
Name
Email address
Company name
Content of the contact form
IP address
Website behavior
3. Purposes of processing
Responding to contact requests
Providing our services
Marketing and analysis purposes
Improving our website and services
4. Use of external tools
Customer.io
When you fill out a form, your data is forwarded to Customer.io. We use this tool for communication and follow-up of requests.
Google Analytics (via Google Tag Manager)
We use Google Analytics to gain insight into the use of our website. This data is used for marketing purposes and optimization.
5. Legal basis for processing
Consent
Performance of a contract
Legitimate interest
6. Retention periods
We do not retain personal data longer than necessary for the purposes for which it was collected.
7. Sharing data with third parties
We share data with:
Customer.io
Google
8. Cookies
We use cookies for functional, analytical, and marketing purposes. For marketing cookies, we ask for your consent.
9. Your rights
Right of access
Right to rectification or erasure
Right to object
Right to data portability
10. Security
We take appropriate measures to protect your data.
11. Changes
We reserve the right to change this statement.
12. Contact
Contact us at: [email protected]